Professional Education


Sleva 5 %

z celkové ceny kurzu pro fanoušky Facebook stránky PRODUCA, s.r.o.

Sleva 10 %

z celkové ceny kurzu pro studenty

Sleva 15 %

z celkové ceny kurzu pro 3 a více osob z jedné společnosti

Modulární rozvojový program

Školení podle místa


Při výběru kurzu je pro mě nejdůležitější


“Conflict is inevitable, but combat is optional.”

Cíle | Co Vás naučíme | Přínosy


  • Enable participants to thoroughly understand the main basics of conflict resolution – the principal characteristics of conflict as well as the possibility of its prevention, analysis and resolution.
  • Give them the opportunity to examine conflict situations from different points of view and to search for a mutually acceptable solution based on a chosen conflict resolution strategy.
  • Introduce participants to mediation – i.e. conflict resolution facilitated by an impartial party.
  • Equip participants with the main communications tools which can be used during conflict resolution.
  • Enable participants to acquire new skills while solving different case studies as well as their own real life situations.

Nabyté znalosti | Osnova kurzu


  • Understanding conflict, Conflict and me
    • What is a conflict
    • Factors influencing the course of a conflict
    • Types of conflict
    • Conflict development curve
  • Strategies and approaches to conflict resolution
  • Communication tools
    • Processes influencing our perception
    • Active listening tools
    • How to communicate to the others what is bothering us
  • Conflict resolution process
  • Mediation as a conflict resolution conducted by an impartial party
  • Model situations, feedback

Methods of working:

  • Comprehend the issue by active resolution of specific model situations
  • Active and experiential learning
  • Ability to give and receive feedback, work with personal experience
  • Personal approach

Formální výstup


Poptávkový formulář